How do I make an appointment?

If you wish to make an appointment you can simply call us on: 0191 556 10 34 to book. Alternatively you can contact us via email or through the contact form.

I’m not sure therapy is the right approach for me – how can I decide?

There are lots of different approaches to improving well-being and overcoming emotional problems. We are happy to offer a brief telephone consultation (up to 20 minutes) to discuss your concerns and options. There is no charge for this service. You will also find a great deal of information on the internet – some is useful and from a reputable source, much is not so we do advise caution. A good starting point is the websites for the mental health foundation, MIND and rethink.

What can I expect from therapy?

Psychological therapy is a collaborative process – it involves working with a therapist to make sense of your problems, and to explore ways to manage symptoms and/or to improve well-being and make progress towards valued goals. Within this process the therapist and client are both experts and use their individual knowledge and experience to guide the therapy and achieve the best outcomes.

What is your confidentiality policy?

The things you discuss in the sessions are held in confidence. The exception to this is if you disclose something which indicates that there may be a risk to you or somebody else – in such circumstances we may be required by law and by our professional code of conduct to inform other services. Should this occur we would always try to discuss it with you before we spoke to anybody else. Where there are no significant risk issues we are happy to communicate with relevant parties such as your GP or employer should you wish us to do so.

What age range are you able to see?

We work with adults of all ages and young people aged 16 years or older.

Do you offer couples/family therapy?

At present we offer individual therapy only. In certain circumstances it may be helpful to hold joint appointments with a spouse, partner or other family member. This would be discussed and agreed in advance with you.

I’m at crisis point – can you help?

We are unable to provide a 24/7 service and so if you are in crisis currently other services are better placed to support you. If you feel you cannot keep yourself safe you should dial 999 or attend your local A&E department. If you are not in any immediate danger but do require urgent help you should contact your GP during opening hours and the out of hour GP service at other times.

HCPC registration

Danielle is registered as a practitioner psychologist with the Health and Care Professionals Council HCPC under her full name: Ruth Danielle Wilson.

What payment methods do you accept?

We can accept payment by cash or card. We accept all major debit and credit cards including Visa, Mastercard, Maestro and American Express.

Can I use my health insurance to fund my sessions?

We are registered with the following insurers: Aviva, AXA PPP, WPA, Cigna, Healix and Vitality. If you are seeking help and are registered with another insurer do contact us to discuss further – it may still be possible for us to work with you. We recommend that you contact your insurer prior to booking an appointment with us in order to confirm that your policy will cover the cost of the sessions. You will need an authorisation number from your insurer provider before you book your initial session. Please be aware that you will be responsible for the payment of any excess on your policy.